Privacy Policy

Last updated: January 1, 2025

At Dastoor, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect and process the following data about you:

Personal Information: Name, email address, phone number, shipping address, and billing address that you provide when placing an order or creating an account.
Payment Information: JazzCash and EasyPaisa account details necessary to process your payments. We do not store your full payment credentials on our servers.
Transaction Data: Details of products you have purchased, order history, and payment records.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, click patterns, and navigation paths.
Marketing Data: Your preferences in receiving marketing communications from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and delivery.
To communicate with you regarding your orders, account, and customer service inquiries.
To send you promotional offers, newsletters, and marketing materials (with your consent).
To improve our website, products, and services based on user feedback and usage patterns.
To detect, prevent, and address technical issues, fraud, or security threats.
To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (JazzCash, EasyPaisa), shipping and logistics, and email delivery.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data in transit.
Secure payment processing through JazzCash and EasyPaisa gateways.
Regular security audits and vulnerability assessments.
Access controls limiting employee access to personal data.
Secure data storage with encryption at rest.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and shopping cart contents.
Understand how you use our website.
Provide personalized content and recommendations.
Analyze website traffic and performance.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal requirements.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
Right to Object: Object to our processing of your personal data.
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at support@Dastoor.pk.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain order and transaction data for 3 years and marketing data for 1 year after your last interaction with us.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@tecDastoor
Phone: +92 300 1234567
Address: Dastoor, Gulberg III, Lahore, Pakistan